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Shadeco Privacy Policy.

This Privacy Policy ("Policy") explains in general terms how Shadeco ("Shadeco", "we" "our" or "us") protects the privacy of your personal information. We are firmly committed to protecting the privacy and confidentiality of personal information and maintain robust physical, electronic and procedural safeguards to protect personal information in our care.

What is personal information?
Personal information is information or an opinion, in any form (whether true or not) about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion.

How do we collect personal information?
Where practical we will collect personal information directly from you. Generally this will be collected by us when you deal with us either in person, by telephone, letter, facsimile, email or when you visit our website. We may request information about you when you purchase or make enquires about our products and services; when you enter competitions, register for promotions or when you request brochures or other information. We may also collect information when we invite you to complete surveys or provide us with feedback.

What personal information do we collect?
Shadeco collects personally identifiable information, such as your name, address, mailing address, telephone number, email address, credit card number and expiry date. We also collect information that is required for use in the business activities of Shadeco, including for example, financial details necessary in order to process various transactions and any other information you may elect to provide to us. We are required by law to obtain your consent to the collection of sensitive information. We will assume that you have consented to the collection of all information which is provided to us for use in accordance with this Policy, unless you tell us otherwise.

Use of your personal information.
We will use your personal information to deliver the services you have requested from us. We may use and disclose your personal information for the purposes for which it was collected, or for a related or ancillary purpose such as any one or more of the following purposes:

Identification of fraud or error;

Regulatory reporting and compliance; Developing, improving and marketing our products and services;

Servicing our relationship with you by, among other things, providing updates on promotions and services we think may interest you;

Involving you in market research gauging customer satisfaction and seeking feedback regarding our relationship with you;

To analyse trends in sales;
For marketing activities;
and internal accounting and administration.

Is the information disclosed to third parties?
We may disclose your personal information:
as permitted or required by law;
to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;

to our third party service providers as well as to our related entities.

Where we engage third party contractors to perform services for us those third party contractors may be required to handle your personal information. Under these circumstances those third party contractors must safeguard this information and must only use it for the purposes for which it was supplied, although we are not responsible for ensuring this.

Access and correction of personal information
You have a right to access all personal information that we collect and hold about you. We undertake to promptly acknowledge and investigate any reasonable complaint about the way we manage personal information. We will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, such as your address or phone number, please contact us to update your details so we can continue to provide you with our services. If you do not wish to receive marketing information from us, please contact us to update your preferences.

Linked Sites
Our website may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites. We encourage you to read the privacy statements of any linked sites as their privacy policy may differ from ours.

Feedback/Complaints
We welcome your enquiries or comments about our Policy. Should you have any comments or complaints please contact us at sales@shadeco.com.au

Privacy Policy Updates
From time to time it may be necessary for us to review and revise this Policy. We reserve the right to change our Policy at any time, should this occur the amendment would be posted on our website.

Shadeco
PO BOX 787
Avalon Beach NSW 2107
Australia

Contractors Licence No. 261569C. Construction Certificate Shade Sails and Awnings

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